“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar, author and motivational speaker
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Suspect in C.E.O. Killing Withdrew From a Life of Privilege and Promise
The suspect, Luigi Mangione, was an Ivy League tech graduate from a prominent Maryland family who in recent months had suffered physical and psychological pain.


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